Riccardo Mirotta Head of Customer Success, TrustMate International

A seasoned professional with over 17 years of experience in Customer Success, Account Management, and International Business Development, specializing in managing Enterprise clients within the finance, insurance, and retail/e-commerce sectors. Throughout my career, I have managed complex client portfolios, adopting a consultative approach to transform consumer feedback into a concrete lever for economic growth. I have supported companies in optimizing conversion rates, customer acquisition, and retention, directly contributing to increased revenue, margins, and customer lifetime value. I have led large-scale onboarding and adoption projects, ensuring the effective utilization of implemented solutions and generating measurable ROI. My approach is based on data analysis, a deep understanding of the customer journey, and alignment with business objectives, with a constant focus on tangible results. Working with stakeholders at all levels—from marketing and customer care to the C-suite—I have contributed to: Increasing conversion rates through the strategic use of reviews and social proof. Enhancing trust and digital reputation, particularly in high-sensitivity sectors such as finance and insurance. Boosting retention and lifetime value within retail and e-commerce business models. Identifying and developing upsell and growth opportunities within existing accounts. In the finance and insurance sectors, I have addressed key themes such as trust, transparency, and customer acquisition within highly competitive and regulated environments. In retail and e-commerce, I have empowered companies to leverage User-Generated Content (UGC) to improve commercial performance and customer experience across the entire funnel. My core strength lies in bridging commercial vision with a data-driven approach, aiming to generate real impact on clients' financial results and build long-term relationships based on value and performance.